Performance Management for Government

Managing, Measuring & Visualizing for More Confident Decision Making

Some organizations don’t measure enough. Others measure too much. Both techniques are risky because they fail to clarify where threats or opportunities lie, how to focus scarce resources and the best way to improve performance.

Organizations need to focus on more than just metrics to identify root causes of performance and achieve management accountability. Targeted measurements, standardized reporting and structured management reviews are the key anchors and hallmarks of highly effective performance management.

Whether your agency is testing the waters in Performance Management, planning a full rollout or just fine tuning a current implementation, Infinitive’s consultants deliver a full range of Performance Management services to help Federal agencies objectively improve the way they measure and analyze performance. We have designed and deployed balanced scorecards, dashboards, and other highly effective tool sets and methodologies for monitoring and improving performance.

We take a holistic view, because tools and processes aren’t enough to drive lasting change. Defining roles, responsibilities and accountability can be just as important as creating scorecards and reports.

• Strategy: sets the stage for effective Performance Management capabilities – decomposition of organizational objectives; review of current performance and management practices; identification of key metrics; development of focused goals, linked to improvement opportunities; identification of organizational, cultural and system constraints.
• Planning: establish the process framework to make Performance Management strategies succeed – key metrics definition; creation of roles, responsibilities and accountability for reporting, evaluation, action planning and process execution; creation of standardized, cross-channel tools and reports.
• Execution: instill discipline and rigor in decision-making processes and ensure widespread adoption – change management; training and communication; knowledge transfer, program management and coaching; execution and implementation support and follow-up.
• Evaluation: analyze results beyond KPIs and build a roadmap for long-term performance improvement – strategy, process and execution evaluation; action planning to improve results; cultural impact analysis; data collection assessment.